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FAQs

How do I place an order on VASP Planner?
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Simply browse our collection, select your desired gift, flower, or cake, add it to the cart, and proceed to checkout. You'll need to provide delivery details and complete the payment to confirm your order.
Can I customize a cake or gift hamper?
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Yes! We offer various customization options for cakes (flavors, messages) and hampers. For specific requests not visible on the site, please contact our support team.
How can I track my order?
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You can track your order using the 'Track Order' page by entering your order ID and email/phone number. You'll also receive real-time updates via SMS and email.
Do you offer same-day delivery?
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Yes, we offer same-day delivery for select items like fresh flowers and cakes in major cities, provided the order is placed before our daily cutoff time (usually 6:00 PM).
What areas do you deliver to?
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We currently deliver to Bangalore, Hisar, Chandigarh, Panchkula, Mohali, Kharar, and Zirakpur. We are constantly expanding our service areas.
Do you deliver at midnight?
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Yes, we have a specialized midnight delivery service for birthdays and anniversaries. Please select the 'Midnight Delivery' slot during checkout.
What payment methods do you accept?
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We accept all major credit/debit cards, UPI, Net Banking, and popular mobile wallets like Paytm and Amazon Pay.
What is your refund policy?
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Refunds are processed for defective non-perishable items reported within 24 hours. For fresh items like cakes and flowers, refunds are only issued if the product was severely damaged or incorrect at delivery.

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